Refer a friend
Loving your tech and being a part of the rental movement? Invite friends and get €30 Grover Cash so you save on upcoming months. Each friend that joins Grover gets 1 month free, too!
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Welcome to renting
Your subscription starts once you receive your tech—it’s now yours to enjoy to the fullest.
Getting started
General info
Grover Business
Have a business? Grover’s here to help you streamline your tech procurement. With the ability to easily scale and control costs, you can focus on what matters.
Read moreMore sustainable tech
By renting with Grover, you’re supporting the circular economy and a new way of accessing tech. Within the circular economy, each device is used for as long as possible, helping to reduce e-waste.
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For your device
Care & customisation
Personalization
Grover devices are made to be enjoyed to the fullest. So, feel free to glam things up with a custom case or similar (as long as no permanent marks are left behind).
Care instructions
Grover completely refurbishes devices, but together we can still conserve resources! Things like a screen protector and being mindful of battery health are big helps.
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Grover Care
Grover Care covers up to 90% of damages for all types of devices. Normal signs of use and device errors from the manufacturer are completely covered by us.
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Think outside the box
Packaging
Packaging materials
Grover packaging is made from 85-100% recycled material (large boxes need to be more robust, so some new materials are added). It’s also FSC-certified and produced in Germany to avoid extra transport and CO2e emissions.
Reusing is easy
We highly encourage keeping your box and original packaging—it’s designed for it. This helps to save materials and will make shipping much easier for you, and the next person that rents your device!
Next steps
Your order
Device condition
While Grover aims to refurbish and reuse tech as much as possible, our devices are either new or in like-new condition. It’s our Great Condition Promise.
Damaged box or device
If your tech arrives damaged, with severe signs of use, or if it is not factory-reset, please contact our support team within 3 days of delivery.
Read moreReturn or extend
Once it’s time to return your device, simply print out your return label, repackage and drop off at a package shop or post office. You can also keep renting at the same price, or extend your plan for a lower rate.
Read moreWrong item or missing accessories
If the device isn’t what you ordered, or is incomplete, then get in touch with our support team within 3 days of delivery.
Frequently asked questions
When do I pay the rent for my device?
Your first payment is made as soon as we’ve approved your rental request. This will usually happen 24-48 hours after you’ve placed the order.
Payments are then charged monthly starting from the day your order was delivered. Your rent is always paid monthly in advance.
Can I change my device within the minimum term?
No, unfortunately devices can’t be exchanged during the rental period. After your chosen minimum rental term is complete, you can return the device for free and rent something new.
What happens if my product is lost or stolen?
If your device is lost or stolen, please contact our support team immediately.
Do I have to worry about signs of use?
We want you to enjoy your tech worry-free. Normal signs of use, small scratches, and device errors from the manufacturer are fully covered.
Check these example photos of what we repair for free and what costs to repair.
What should I do if my product is damaged during my rental?
If your product is damaged during the rental period, Grover Care covers up to 90% of the repair costs.
You will not be charged for device errors or defects from the manufacturer, but these must be reported and documented immediately.
In any case of damage, contact our support team and report it within 14 days.
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