Large devices
If you have a large device, like a refrigerator or washing machine, you’ll need to reach out to our support team to organize a pick up time with a suitable carrier.
Get in touch
Time to say goodbye?
Repackage with your Grover box, return, and relax knowing that your tech’s going to be enjoyed by others.
Step by step
Returning your tech
1
Choose what to return
Once you’re at the end of your rental plan, head to “My tech” and generate a return label for that device.
2
Disconnect accounts
Log out of any linked accounts and remove any password control. This means we can easily inspect the device.
3
Factory reset
Restore your device to it’s original manufacturer settings and clear any data. We’ll also give it a thorough wipe.
4
Securely repackage
Put your device back into it’s original packaging, before securely sealing it into it’s shipping box.
5
Print return label
Head to “My tech” to print your device’s return label. Attach this securely and clearly to the front of the box.
6
Drop off
Take the box to a package shop or post office that matches the carriers on the shipping label. We stop your payments.
Good to know
Streamlining the process
Downloading the return label
You can generate a return label by selecting the appropriate device under “My tech”. This label is valid for 30 days and covers return costs.
Read moreDrop off your device
Any parcel shop, post office, or drop-off point matching the shipping carrier on your return label works. As soon as your box is processed by the carrier, your monthly payments will be stopped.
Making sure it’s a match
To prevent a delay in ending your rental, double check that the device’s serial number matches the box (especially if you’re returning multiple devices).
Disconnect accounts and factory reset
Be sure to reset all devices to factory settings and remove any personal data, including linked accounts, before sending them back. Otherwise, we can’t process your return.
Read more
Frequently Asked Questions
How much does the return cost?
Returns made with a Grover return label are free. Create yours under My tech.
To avoid paying for another month’s rent, drop off the device at the packet shop or post office at least 1 day before your next payment is due.
Where can I track the progress of my return?
You can track the progress of returns within My Tech.
Does the return label expire?
Your return label is valid for 30 days after being generated. If you accidentally generate multiple labels, make sure that you use the most recent one.
What if I want to keep renting after I start a return?
If you have generated a return label but haven’t dropped off your device, there’s no need to do anything and you can simply continue using your tech. If you’ve already taken it to the packet shop or post office, then you’ll need to start a new rental.
Can I return tech before my rental ends?
No, you’ll need to complete your minimum term before returning your tech.
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