Our special terms and conditions for the product "Grover Care" ("BGB Grover Care") can be found here.
These terms and conditions ("Terms and Conditions") apply to every order you make from 29.05.2019. If you have any questions or do not want to accept the terms and conditions, our customer service is always happy to help you by phone on +49 (0) 30 30 80 82 51 or by e-mail at [email protected].
Grover Group is entitled to transfer the contractual relationship and all existing rights and obligations from these terms and conditions and the respective contract even without the cooperation of the customer by way of a contract with debt-discharging effect on the
This contract regulates the rental as well as the subsequent possible purchase of new and used goods (hereafter "goods") via the website.
The hiring can also take place through the intermediary of a stationary dealer used by the provider as a distribution partner (hereinafter "cooperation partner"). For this purpose, an online portal is used in the premises of the cooperation partner, which the provider makes available to the cooperation partner for the distribution of goods (hereinafter "sales portal“). Via the sales portal, the customer selects the product(s) available from the cooperation partner and makes a rental request. The order is then made to the customer using his smartphone via the website (see section 3.a. (ii.)). For details of the respective offer, please refer to the product description on the offer page (hereinafter “Offer Presentation”) or in the sales portal used by the cooperation partner.
a. Conclusion of contract
(i) When ordering through the website:
(a) Order: The presentation of the goods on the website is non-binding, i.e. they do not constitute a binding offer to conclude a rental agreement. The customer can only place an order as a registered customer.
The order process leading to the contract includes the following steps:
b. Customer and access dataThe customer assures that all data provided by him during registration or order (e.g. name, address, e-mail address, bank details, VAT-ID) are correct and that he has not used any data from third parties. The customer undertakes to inform the provider immediately of any changes to the data. The customer is liable for the misuse of the access data by third parties, insofar as he is responsible for this. This may also result in him being obliged to pay usage fees for goods that he has not ordered himself.
c. Shipping or delivery of the goods:(i.) When ordering through the website:
Where offered by Grover, the customer may have, upon conclusion of the Rental Agreement, the right granted by Grover to purchase the goods through the website at a later date, hereinafter referred to as "Purchase Option".
a. Purchase price: the purchase price results from the presentation of the offer on the website or in the sales portal. The price is understood as gross price including the statutory value added tax valid at the time of the order. The shipping costs are calculated separately. If the customer makes use of the purchase option, the rent paid by the customer until the exercise of the purchase option leads to a partial deduction of the purchase price, as stated in the offer presentation.
b. Conclusion of the purchase contract: The customer makes a binding offer to conclude a purchase contract for the goods only by clicking the “Pay now“ button. Before, the details of the customer's order are displayed on an overview. The customer can correct the entries with the help of change buttons. Upon successful completion of the order, the customer receives an e-mail from the provider confirming the purchase of the selected goods (hereafter "confirmation of purchase"). The confirmation of purchase will be sent by Grover Group on behalf of Grover. Upon receipt of this purchase confirmation, the purchase contract is concluded.
If the customer is a consumer and has rented the goods through the website (clause 3.a. (i)) or purchased (clause 4), he is entitled to withdraw from his contractual declaration (“Widerrufsrecht”). Customers who are entrepreneurs and customers who are consumers and have rented the goods through a cooperation partner have no right of withdrawal (Section 3.a. (ii.)).
Information about the conditions of the exercise of the withdrawal of rent and purchase and its legal consequences are provided in the separate instruction on withdrawal that is hereby referred to. If the customer withdraws from the purchase contract, he does not have to send the goods back to the provider contrary to the information in the instruction on withdrawal, under the condition that he rents the goods. In the event of withdrawal by the customer, the provider, when repaying the amount due to you, reserves the right to use a different method of payment than the one the customer used.
Unless otherwise agreed:
a) In the case of a certain minimum term: The contract is concluded for the term specified at the time of ordering. The parties have the right to terminate the contract with one month's notice to the end of the contract period without giving reasons. If the parties do not make use of this right of termination, the contract is automatically extended for an indefinite period with the right of termination under the conditions of "pay-as-you-go" described under (b).
b) In the event of an indefinite contract term, so-called "pay as you go": The contract is concluded for an indefinite period. Both parties have the right to terminate the contract monthly without giving reasons. The right to extraordinary termination for good cause remains unaffected. The provider is especially but not exclusively entitled to extraordinary termination, in case of
If the customer has rented the goods via the website (section 3.a. (i.) (a)), the following terms of delivery apply. The product will be delivered to the shipping address provided by the customer. The provider is entitled to partial deliveries to a reasonable extent. Should the provider when processing the order discover that the product ordered by the customer is not available despite careful examination of the stock and for reasons for which the provider is not responsible, the customer will be informed by e-mail and a contract will not be concluded. If the provider has previously accepted the contract offer of the customer by the rental or purchase confirmation, the provider is entitled to withdraw from the contract. Any payments made will be reimbursed immediately. The delivery times stated in connection with the presentation of the offer are approximate. They shall therefore only be deemed to have been agreed as approximate. If the stated delivery date is exceeded by more than four weeks, each party is entitled to withdraw from the contract. If the provider is not responsible for a permanent obstacle to delivery, in particular force majeure or non-delivery by his own providers, although a corresponding covering transaction was concluded in good time, the provider has the right to withdraw from the respective contract with the customer. The customer will be informed immediately and any services received, in particular payments, will be refunded. The obligation to compensate for damages caused by delay is limited to foreseeable, typically occurring damages. This limitation of liability shall not apply in the event of intentional or grossly negligent breach of contract. The above limitation of liability shall not affect the provider's liability for delay due to culpable injury to life, body and health.
The supplied goods remain in the property of the provider
a) in case of a rent permanently,
b) in case of a purchase until full payment of the purchase price.
The provider charges usage fees for the use of the goods. The amount of the usage fees results from the presentation of the offer on the website or the sales portal. The total price is calculated from the following components: Usage fee per month times number of months. All prices are final prices and include the statutory value added tax. In addition to the final prices, depending on the type of dispatch, further costs will be incurred, which will be displayed before the order is dispatched.
The Provider is entitled to change the user fees for the next contract term. The provider will inform the customer at the latest six weeks before the change comes into force. If the customer does not agree to the change, he may terminate the contract of use up to two weeks before the change takes effect. If no notice of termination is given, the customer's consent to the price change is assumed. The provider will separately notify the customer about the possibility of termination and the deadline to do so.
For missing accessories, incomplete returns or still coupled / not decoupled products, the customer is obliged to pay a flat fee of 15.00 EUR. The provider is free to charge a higher fee in the amount of the costs of replacing a missing or defective component.
Payment is processed by Grover Group. Payments to Grover Group are considered payments to the provider. The customer only has the following payment options: payment service provider (e.g. PayPal), credit card and, if expressly agreed, bank transfer. If a payment service provider is used, the payment service provider enables the provider and the customer to process the payment among themselves. The payment service provider forwards the customer's payment to the provider. Further information is available on the website of the respective payment service provider. When paying by credit card, the customer must be the legal cardholder. The final charge to the credit card will be made upon confirmation of the rental request.
The usage fees are to be paid by the customer in advance and independent of the actual time of use of the object and will not be refunded if the customer returns the object to the provider before the end of the contract term. There is no entitlement to partial reimbursement or crediting. In the case of a contract with a minimum term, the usage fee is due upon conclusion of the rental contract, but before dispatch of the goods (see section 3, paragraph 5) (cf. section 1) and subsequently on the first day of the first month of the respective contract extension. In the case of a contract with an indefinite term, the first monthly installment is due on conclusion of the rental contract, but before dispatch of the goods (see section 3, paragraph 5) on the first day of the new month of use.
If the customer is in default of payment, the provider is entitled to charge default interest in the amount of 9 percentage points above the base interest rate, unless the customer is a consumer. In this case, the default interest shall be 5 percentage points above the base interest rate. The provider reserves the right to prove a higher damage. With respect to the payment claim of the provider, customers may only set off claims that the provider does not contest or that have been legally recognized against the payment claims of the provider. This shall not apply if the customer's claim has arisen from a claim in kind entitling the customer to refuse performance. Customers may only exercise a right of retention if their counter-claim is based on the same contractual relation.
The use has to be carried out with customary due care while minimizing the expected damages. In the event of any damage or other impairment of the rented object during the rental period, the customer is obliged to inform the provider immediately in writing of all details of the event which led to the damage of the object. In the event of damage to and other violations of the rental contract concluded between the customer and the provider, the customer is generally liable in accordance with the statutory provisions. If the customer is obliged to pay compensation to the provider, his percentage excess per case of damage - unless otherwise agreed - is reduced to 50% of the damage incurred. The reduction of the excess does not apply in case of loss of the goods and of rental of drones.
When using drones, the legal requirements applicable to the use of drones as well as the manufacturer's operating instructions must be observed. The customer must ensure that he
The provider expressly points out to the customer that, if the customer uses the drone for commercial purposes, the drone is an aircraft within the meaning of the LuftVG, with the consequence that the customer, due to his power of disposal over the drone as owner, is subject to strict liability and the conclusion and proof of liability insurance is legally obligatory.
The customer is exclusively liable for damages resulting from non-compliance with legal regulations and improper use of the drone.
The rental contract ends upon expiry of the agreed contract term or by termination at the time specified in the termination notice. The customer is obliged to return the goods including accessories to the address given by the provider. The customer must return the item in the condition in which he took it over. If the customer continues to use the object after expiry of the rental period agreed in this respect, the rental relationship shall be deemed extended for a further month, unless the provider objects. Section 545 BGB does not apply. If the customer returns the item undamaged and complete and the provider determines the same condition category as at the time of shipment to the customer, the customer can receive benefits in the form of discounts and other credits. However, there is no claim to receive such benefits.
The statutory liability for defects shall apply, unless otherwise specified below. If the customer is an entrepreneur (“Unternehmer”), the warranty period for new goods is limited to one year and for used goods the warranty is excluded. If the customer is a consumer (“Verbraucher”), the warranty period for used goods is limited to one year.
The provider is liable for damages without limitation, insofar as the cause of the damage is based on an intentional or grossly negligent breach of duty by the provider, a legal representative or vicarious agent. The provider is only liable for negligent conduct in the event of breach of an obligation, of which the fulfilment is essential for the purpose of achieving the contract and the compliance with which the contractual partner may regularly rely on (cardinal obligation (“Kardinalspflicht”)), insofar as the provider typically had to reckon with the damage caused under the circumstances known at the time the contract was concluded. In all other regards, the liability of the provider - also for vicarious agents (“Erfüllungs-/Verrichtungsgehilfen”) - is excluded. The previously mentioned limitation of liability shall not apply to claims for damages arising from injury to life, body or health, the assumption of a quality guarantee or fraudulent concealment of defects by the Provider. Liability under the Product Liability Act (“Produkthaftungsgesetz”) remains unaffected. Any statutory liability privileges in favour of the provider, e.g. in accordance with Sections 7 to 10 TMG (Telemedia Act (“Telekommunikationsgesetz”)), remain unaffected.
The customer keeps the provider indemnified against all claims (“Der Kunde stellt den Anbieter von allen Ansprüchen frei”) asserted by third parties against the provider as a result of improper and unlawful use of the leased object, unless he is not responsible for these. In the case of an indemnification according to sentence 1, the customer shall compensate the provider for any damage that the provider suffers due to improper and illegal use, including any costs of legal defence. The user supports the provider in legal defence.
The provider expressly points out that the use of web services entails risks. This applies in particular to risks caused by the sending of malware, spamming (unsolicited sending of advertising e-mails), theft of passwords, electronic intrusion, as well as manipulation, hacking and other forms of unauthorised disclosure of user data, harassment and forgery. The provider will make reasonable efforts to minimise these risks. This shall not constitute purchase obligation. The use of the website is at the customer’s own risk. Maintenance, retrofits or upgrades, errors or bugs and other causes or circumstances can lead to interruptions or errors in the operation of the platform. The provider will immediately remedy technical malfunctions within the scope of technical possibilities.
Claims or rights of the customer against the provider may not be assigned or pledged without his consent, unless the customer has proven a justified interest in the assignment or pledge. During the term of the rental agreement, any goods in the possession of the customer, which are nevertheless the property of the provider or one of his business partners, sister or subsidiary companies or other contractual partners, may not be transferred by the customer to a third party, nor may they be rented, leased, sold, encumbered with a lien or otherwise made the subject of a transaction in any other way.
If the customer is a consumer, the following note applies: The European Commission offers an online dispute resolution platform, which can be found at http://ec.europa.eu/consumers/odr/. The provider is neither willing nor obliged to participate in dispute resolution proceedings before consumer arbitration boards.
You can reach our customer service Monday to Thursday between 8.00 am and 8.00 pm, on Fridays between 8.00 am and 6.00 pm, and on Saturdays between 9.00 am and 5.30 pm at +49 (0) 30 30 80 82 51 or by email at [email protected]
In the event of a timely objection by the customer to the changed terms and conditions, the provider is entitled, with due regard for the legitimate interests of the customer, to terminate the contract with the customer at the time when the change enters into force. Corresponding contents of the customer are then deleted in the database. The customer cannot assert any claims from this against the provider.
Berlin, May 27, 2019