Frequently Asked Questions
What if I damage a device or cause signs of use?
If accidental damage happens during your rental, Grover covers 90% of the repair costs for damages of all kinds, including display breakage, water damage, technical defects, or severe signs of use. If the product can't be repaired, Grover covers 90% of the product's retail price at the time of order placement.
For drones, we cover 50% of the costs for repairs or replacement. Of course, there are no charges for device errors from the manufacturer. Normal signs of use and small scratches don’t count as damage, so don’t worry about those at all. Here you'll find example photos of normal signs of use that we repair for free plus photos of more severe damage where you'd have to pay 10% of the repair costs.
How can I buy a product I'm renting?
At Grover, we believe renting your tech is the best way to stay up to date while avoiding large purchases, but we also know that sometimes, buying a device is the better alternative. That's why we offer the option to buy your Grover tech at any point or work towards a purchase simply by paying off your monthly subscription payments. So relax if you decide to keep a product—you won't end up paying rent forever.
How can I cancel my rental?
No worries, you don't have to submit a complicated formal notice. To end your rental, simply return your product to Grover at the end of your minimum rental period. You’ll find your free return label in your customer account. Once the return label has been scanned by your shipping provider, your monthly payments will stop. The rental contract is cancelled once the product has been received and successfully processed.
How do I pay and when do I get charged?
You can choose between PayPal or Credit Card to pay for your rentals. The first monthly rental payment is charged when ordering, but the rental period doesn’t officially start until you receive your product. So you won't ever pay for any time when you aren’t using your product. The delivery date determines the recurring monthly payment date.
Can anyone rent with Grover?
When you place a rental order with us, our algorithm checks your data for accuracy and to make sure you’re a real person. We also carry out a short automatic credit check via CRIF Bürgel and Schufa (and for the Netherlands, Experian). For this, it’s important you enter your data correctly and avoid typing errors. If either the data check or the credit check is negative, we unfortunately can’t provide you with a device. The check usually only takes a few minutes, one business day maximum.