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Frequently asked questions
We ensure your tech arrives ready for use. Every Grover device is put through a multi-stage quality check and professional refurbishment. If you’re not 100% happy with what arrives, our customer service is ready to assist. Learn more about our Great Condition Promise.
The first monthly rental payment is charged when ordering, but the rental period does not officially start until you receive your product. The delivery date determines the recurring monthly payment date. If you fall in love and want to keep your product longer than the minimum rental period, you can extend your rental plan in your customer account at any time to reduce the monthly payment. At the end of the minimum rental period, you can keep renting on a monthly basis for the same price or cancel your subscription by returning your device for free.
We want you to enjoy our products as though they were yours. Small scratches and normal signs of use will be cleaned after return for free. There are no charges for device errors from the manufacturer. In case of severe damages, depending on your specific coverage plan, repair service fees may apply. Learn more about Grover Care
Don’t worry, we want you to enjoy your products as though they were yours. Small scratches and normal signs of use will be cleaned after return for free.