Frequently asked questions
What condition are the products in?
Grover rents new and as good as new products. Before products are rented out again, they go through a detailed quality check and multi-stage processing, so that each device rented from Grover arrives in flawless condition. If your device isn’t as expected, our customer service is happy to help. Learn more about our Great Condition Promise.
When does the rent begin and end?
The first monthly rental payment is charged when ordering, but the rental period does not officially start until you receive your product. The delivery date determines the recurring monthly payment date. If you fall in love and want to keep your product longer than the minimum rental period, you can extend your rental plan in your customer account at any time to reduce the monthly payment. At the end of the minimum rental period, you can keep renting on a monthly basis for the same price or cancel your subscription by returning your device for free.
What if my drone gets damaged during the rental period?
If something happens during your rental, Grover Care is there for you. With drones, we pay for 50% of the repair costs for damages of all kinds, including broken propellers, body scratches, and technical defects. For all other products, we pay 90%. Of course there are no charges for device errors from the manufacturer. Learn more about Grover Care
Do I have to worry about signs of use?
Don’t worry, we want you to enjoy your products as though they were yours. Small scratches and normal signs of use will be cleaned after return for free. In case of severe signs of wear on drones, Grover Care covers 50% of the repair costs. For other devices, 90% of the costs are covered. Here you'll find example photos of normal signs of use that we repair for free and also photos of more severe damage on drones where you'd have to pay 50% of the repair cost.
Is the drone covered by liability insurance?
All Grover drones have liability insurance for damages of up to €3 million. Your deductible is €1,500, but customers from Germany can reduce this to €0 by completing the “Drone liability full protection“. Your drone is insured with us worldwide, excluding the U.S. and Canada. However, please check the regulations before using your drone outside of Germany, as some countries do not allow or restrict the use of drones.
What if I want to keep my rented device forever?
If you want to keep a product, you don’t have to pay rent for the rest of your life. After a certain number of rental months, you can pay a symbolic one Euro to make it yours. The exact number of months depends on the product and your chosen minimum rental period, and will be displayed at checkout. You can find the number of months remaining until you can purchase the product in your customer account. There you also have the option to buy it earlier. But of course, you can always stay flexible and are not obliged to buy the product at any time. If you rented your device before July 17, 2019, the purchasing option displayed in your customer account applies.