Amazon Kindle Paperwhite 2019
Inside the box
Frequently asked questions
Grover devices are either brand new or fully refurbished to be as good as new. All refurbished tech is wiped of all data, cleaned, repaired, and rented out again for more people to enjoy. By reusing and recirculating tech, we extend the lifespan and usage of devices, helping reduce e-waste and our impact on the planet. Learn more about how renting works.
We want you to enjoy our products as though they were yours. Small scratches and normal signs of use will be cleaned after return for free. There are no charges for device errors from the manufacturer.
In case of severe damage, Grover Care covers up to 90% of damages for all rental categories. Add Grover Care to your rental for better protection.
Check out our example photos of normal signs of use that we repair for free and also photos of more severe damage. Learn more about Grover Care.
You can return your device for free when your minimum rental period ends.
You just need to reset the device and remove any data. This way, we can rent the device safely to the next person. Then print out the shipping label, return the device, and your monthly payments will be stopped.
You can drop the device off at any post office or drop-off point of the shipping provider shown on the return label. Learn more about returns.
When you place an order, our algorithm checks your data to make sure you're a real person. We also complete a quick automatic credit check. This type of credit check is recorded on your credit report but doesn't have an impact on your credit rating.
If your order is declined, you can request a human review of this automated decision.
You can find further information on why and how we do credit assessments in Section 2.2. of our privacy policy.
If you change your mind and your order hasn’t been processed yet, you can cancel it in your account.
If the order has been processed, we can’t stop it from being shipped. But you can contact our support team and they’ll tell you how to proceed.
If your order has already been delivered, you can contact our support team and revoke your order for free within 14 days after delivery. Any delivery fee is not refunded. Learn more about our cancellation policy.
If you rent with Grover Business, there's no 14 days revocation period. But you can contact our business support and ask for a device exchange.
