Once you’re at the end of your rental plan, head to “My tech” and generate a return label for that device.
Log out of any linked accounts and remove any password control. This means we can easily inspect the device.
Restore your device to it’s original manufacturer settings and clear any data. We’ll also give it a thorough wipe.
Put your device back into it’s original packaging, before securely sealing it into it’s shipping box.
Head to “My Tech” to print a return label, or to generate a QR code for use at the shop or post office (Germany only).
Take the box to a package shop or post office that matches the carriers on the shipping label. We stop your payments.
You can generate a return label by selecting the appropriate device under “My tech”. This label is valid for 30 days and covers return costs.
Read moreAny parcel shop, post office, or drop-off point matching the shipping carrier on your return label works. As soon as your box is processed by the carrier, your monthly payments will be stopped.
To prevent a delay in ending your rental, double check that the device’s serial number matches the box (especially if you’re returning multiple devices).
Be sure to reset all devices to factory settings and remove any personal data, including linked accounts, before sending them back. Otherwise, we can’t process your return.
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Frequently Asked Questions