Grover reviews and feedback
Renting tech is a a new concept, so it’s natural for a prospective renter to be a bit unsure. Rest assured though: We’re always working to provide our customers with the best possible experience.
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Frequently Asked Questions
What if I damage a device or cause signs of use?
We want you to enjoy our products as though they were yours. Small scratches and normal signs of use will be cleaned after return for free. There are no charges for device errors from the manufacturer. In case of severe signs of wear, such as display breakage, Grover Care help cover the costs. Repair service fees will apply. The amount will depend on which Grover Care option you choose. Check out our example photos of normal signs of use that we repair for free and also photos of more severe damage. Learn more about Grover Care.
How can I cancel my rental?
No worries, you don't have to submit a complicated formal notice. To end your rental, simply return your product to Grover at the end of your minimum rental period. You’ll find your free return label in your customer account. Once the return label has been scanned by your shipping provider, your monthly payments will stop. The rental contract is cancelled once the product has been received and successfully processed.
How do I pay and when do I get charged?
You can choose between PayPal or Credit Card to pay for your rentals. The first monthly rental payment is charged when ordering, but the rental period doesn’t officially start until you receive your product. So you won't ever pay for any time when you aren’t using your product. The delivery date determines the recurring monthly payment date.
Can anyone rent with Grover?
When you place a rental order with us, our algorithm checks your data for accuracy and to make sure you’re a real person. We also carry out a short automatic credit check. For this, it’s important you enter your data correctly and avoid typing errors. If either the data check or the credit check is negative, we unfortunately can’t provide you with a device. The check usually only takes a few minutes, one business day maximum.