When you rent tech online, having one major lingering question is totally normal: What condition will my device actually arrive in, and what happens if I accidentally scratch it?
To give you complete transparency and better control over your monthly budget, Grover offers tech in three distinct condition tiers: Brandnew , Excellent , and Good .
Here’s everything you need to know about how each condition tier works, how much you can save, and why minor cosmetic signs of use are never something to worry about.
The 3 Grover condition tiers at a glance
Whether you want a device fresh out of the factory box or you prefer slashing your monthly rental fee by opting for a pre-loved device, there’s a tier suited for your needs.
Brandnew
Visual state: Factory-sealed in original manufacturer packaging. 100% brand-new.
Technical performance: 100% brand-new.
Best for: Tech purists who want an untouched unboxing experience.
Excellent
Visual state: Like-new with minimal cosmetic signs of use (e.g., tiny micro-scratches).
Technical performance: 100% tested and refurbished.
Best for: Gamers and pros wanting pristine tech at a discounted monthly rate.
Good
Visual state: Visible signs of use (e.g., minor surface scuffs or light scratches).
Technical performance: 100% tested and refurbished.
Best for: Smart budgeters looking for the lowest possible monthly price.
The performance guarantee: Regardless of cosmetic tier, every device undergoes the exact same technical functionality checks. A smartphone in "Good" condition runs just as fast as a "Brandnew" model.
The "Great Condition" promise: What happens before shipping?
When a pre-loved device returns to the warehouse, it undergoes a rigorous multi-step refurbishing process before it's cleared for a new renter:
100% technical inspection: Hardware components, buttons, ports, and displays are tested for full functionality.
Hygienic deep-clean: Devices are sanitized using professional-grade cleaning processes.
Military-grade data wipe: All data from previous rentals is permanently and securely erased.
Battery health guarantee: Smartphones are guaranteed to ship with at least 80% battery capacity.
What happens if you scratch it? Wear & tear vs. Grover Care
One of the biggest misconceptions about renting tech is the fear of being billed for everyday wear and tear.
Normal wear and tear is 100% free
Small surface scratches, light scuff marks, and minor cosmetic blemishes from daily use are not considered structural damage. You don't need to report these, and when you return your device, these signs of use are refurbished free of charge.
Accidental damage coverage via Grover Care
For major accidents—like a cracked display screen, liquid exposure, or technical drops—Grover Care steps in to cover the majority of repair costs. Instead of paying the full market replacement value, you only pay a small, fixed service fee.
Which tier should you choose?
Choose Brandnew if you're renting the latest flagship release and insist on breaking the factory seal yourself.
Choose Excellent if you want a device that looks almost brand-new on your desk while saving on your monthly payments.
Choose Good if you plan to put a case on your phone or tablet anyway and want to maximize your savings.
Ready to grab your next upgrade? Browse our catalog and select the condition tier that fits your budget best!